Return and Refund Policy

 

At SHIBUYALA, all sales are final.
We do not accept returns or exchanges unless the item you received is defective, damaged, or incorrect.
Customer satisfaction is very important to us, so if there’s an issue with your order, please contact our support team for assistance.

Returns & Replacements

If you receive a defective, damaged, or wrong item, please contact us within 7 days of delivery.
Our team will review your request and provide return instructions or a replacement solution when applicable.
Please note that items must be unused and in their original packaging to qualify for a return or replacement.

Refunds

Refunds are only issued when a replacement cannot be provided.
Once the returned item is received and inspected, we will process a refund to your original payment method.

Shipping fees are non-refundable.

How to Contact Us

For any return, replacement, or refund requests, please email our customer service team at:
📧 support@shibuyala.com

We’re here to help and will respond as soon as possible.